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The Amana Medium Volume Commercial Microwave Model RFS18TS features 1800 watts of cooking power for faster cooking and steaming and better food quality. This model has an exclusive automatic voltage sensor, no oven adjustments are necessary. The product has a gasket sealed ceramic cooking shelf for a level cooking surface, so spills are cleaned quickly and easily. Featuring 1.2 cubic feet oven capacity, the model accommodates a 14" platter, and easily cooks or steams large portions. Twin antennas (one on top and one on bottom) give the item a dispersed energy pattern, resulting in even cooking and consistent food quality. The model also includes a removable, easy to clean and maintain air filter. The item features 100 program menu items, 4 stages of cooking, and 5 microwave power levels. A user has the ability to reset the timer while cooking, enabling "On the fly" cooking and immediate cook time adjustment. These user friendly controls are easy to use and reduce prep time, labor, and simplify training. The product also has an X2 quantity pad, which automatically calculates cook time for double quantity, and a unique ergonomic door handle which opens with one finger, enabling ease of opening when user's hands are full. Backed by the ACP, Inc. 24/7 ComServ Support Center: 866-426-2621.